We1 takes every member's privacy seriously. This document clearly explains how we collect, use, store, and protect your personal data — all in accordance with strict data protection standards.
Privacy Commitment
Privacy is more than a policy on paper — it is we1's genuine commitment to every member in Malaysia.
All data transmitted between your device and we1's servers is protected by 256-bit SSL encryption — the same security standard used by major Malaysian banking institutions such as Maybank and CIMB. No third party can intercept your data in transit.
We1 has never sold, rented, or disclosed members' personal data to advertisers, marketing companies, or any third party for commercial purposes, and never will without your explicit consent. Your information belongs to you.
Your payment information — whether via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX — is processed directly by our licensed payment partners and is never stored on we1's servers. we1 cannot view or access your bank account details.
Only we1 staff with specific authorisation may access members' personal data, and only for the purposes set out in this policy. All access is logged and regularly audited to ensure no misuse occurs.
You may access, update, or request deletion of your personal data at any time through your we1 account settings or by contacting our privacy team. Requests will be processed within 14 business days.
You may opt out of receiving marketing communications from we1 at any time by using the unsubscribe link included in every email or by contacting our team directly.
By registering for or using the we1 platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the we1 platform and contact us to close your account and request data deletion.
This Privacy Policy ("Policy") is published by we1 ("we", "us", or "we1") to describe our privacy practices regarding the collection, use, disclosure, and protection of personal data belonging to members who use the we1.best platform.
We understand that trusting a platform with your personal information is a serious matter. When you register a we1 account, make a deposit via DuitNow or Touch 'n Go eWallet, place a bet on a Malaysia Super League football match, or play baccarat at our Live Casino — you are entrusting us with part of your personal information. We do not take that responsibility lightly.
This Policy applies to all users of the we1 platform, including website visitors, registered members, and former members whose data is still retained under legal requirements. It also covers all channels through which we interact with you — our website, live chat, email, WhatsApp, and any other communication platforms.
We1 collects various types of data depending on how you use our platform. Below are the categories of data we collect and their sources:
We1 uses the personal data collected solely for the following purposes. We do not use your data for any purpose beyond those stated below without first obtaining your consent:
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Identity verification & fraud prevention | Name, MyKad, phone number, IP | Legal compliance |
| Processing MYR deposits & withdrawals | Transaction records, payment methods | Contract performance |
| Account management & customer support | Account profile, communication history | Contract performance |
| Responsible gaming & member protection | Betting patterns, usage data | Legitimate interests |
| AML compliance & regulatory requirements | Identity information, financial transactions | Legal obligations |
| We1 marketing & promotional communications | Email, phone number, preferences | Your consent |
| Platform improvement & analytics | Technical data, anonymised usage data | Legitimate interests |
For marketing communications — including promotional emails, bonus notifications, and special offers from we1 — we require your consent, which may be withdrawn at any time. Withdrawing consent does not affect your right to continue using the we1 platform.
We1 does not sell members' personal data to any party. However, in the course of operating the platform, we may share data with certain third parties in limited and controlled circumstances:
We1 continually invests in security infrastructure to ensure members' personal data is protected at all times. The technical and organisational measures we have implemented include:
While we take all reasonable precautions, no security system can guarantee 100% protection. In the event of a data security incident involving your personal data, we1 is committed to notifying you within a reasonable timeframe and taking immediate remedial action.
The we1 platform uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage, and tailor content to your preferences. Below are the types of cookies we use:
As a we1 member, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights without unnecessary barriers:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
You have the right to request correction of any inaccurate or incomplete personal data held in your we1 account.
You may request deletion of your personal data, subject to any legal retention obligations that may prevent immediate removal.
You have the right to object to the processing of your data for marketing purposes. Objections will be actioned immediately upon request.
You may request a copy of your personal data in a machine-readable format for the purpose of transferring it to another platform if needed.
Under certain circumstances, you may request that we1 restrict the processing of your data while a dispute is being resolved.
To exercise any of the rights above, please submit your request to privacy@we1.best stating the right you wish to exercise and providing sufficient information for us to verify your identity. We may require identity verification before processing certain requests in order to protect your account security.
We1 retains your personal data only for as long as is necessary for the purposes stated in this Policy, or as required by applicable Malaysian law. The following are our data retention guidelines:
We1 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable legislation, or new technological developments. When we make significant amendments, we will notify you via a prominent notice on the platform or by email to your registered address, at least 14 days before the changes take effect.
Minor amendments that do not affect your fundamental privacy rights may be implemented without prior notice, but the "Updated" date at the top of this document will always reflect the latest version. We encourage you to review this Policy periodically.
Your continued use of the we1 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you have the right to close your account and request deletion of your data before the amendment takes effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we1 handles your personal data, please reach out to us through the following channels:
We are committed to responding to all privacy enquiries within 5 business days. For formal requests such as data access or deletion, the processing period is 14 business days from the date of successful identity verification.
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Frequently Asked Questions
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