We1 Terms & Conditions – Complete Guide to Using Malaysia's Betting Platform

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member", "User" or "you") and we1 ("Platform", "us" or "we1") governing your use of the we1.best website and all services provided by we1.

By accessing, registering for, or using any part of the we1 platform, you fully and unconditionally agree to all Terms stated herein. This agreement takes effect from the date you first use the we1 platform.

We1 reserves the right to amend, update, or replace these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Your continued use of the we1 platform following any amendments constitutes your acceptance of the revised Terms.

To register and use the we1 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years of age at the time of account registration.
• Have full legal capacity to enter into a binding agreement.
• Register in your own name and not on behalf of another person or legal entity.
• Not be on the self-exclusion list of any active responsible gambling program.
• Never had a we1 account that was closed or suspended due to a breach of Terms.

We1 reserves the right to request proof of age and identity at any time. Documents that may be requested include a Malaysian identity card (MyKad), a valid Malaysian passport, or other official documents verifying your identity and age. Failure to provide the requested documents within the stipulated timeframe may result in temporary suspension or closure of your account.

We1 also reserves the right to decline registrations or close existing accounts without providing any reason, at we1's sole discretion, particularly where there are doubts about a member's eligibility or the validity of information provided.

Each we1 member is permitted to hold only one (1) active account. Registering multiple accounts under the same individual — whether using different personal details, different phone numbers, or any other method — is strictly prohibited and constitutes a serious breach of these Terms.

Upon registration, you agree to provide truthful, accurate, current, and complete information. You are also responsible for keeping your account information up to date whenever changes occur. we1 is not liable for any losses arising from inaccurate or outdated information you have provided.

All activity on your account — including betting, deposits, withdrawals, and bonus claims — is your sole responsibility, whether carried out by you or any other party who gains access to your account. If you suspect unauthorised access to your account, contact the we1 support team immediately at support@we1.best.

We1 provides two-factor authentication (2FA) as an added security layer. We strongly encourage all members to enable 2FA in their account settings to reduce the risk of unauthorised access.

All transactions on the we1 platform are conducted in Malaysian Ringgit (MYR). The following deposit methods are accepted:

• DuitNow (bank account & QR)
• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• FPX — including Maybank2u, CIMB Clicks, and other major Malaysian banks

The minimum deposit amount is RM10 per transaction. No maximum deposit limit is set; however, transactions exceeding a certain amount may require additional verification in accordance with anti-money laundering (AML) compliance requirements.

Withdrawals are processed using the same method as the original deposit. The minimum withdrawal amount is RM20 per transaction. For withdrawals below RM10,000, processing time is normally under 15 minutes. For withdrawals exceeding RM10,000, additional verification may be required and can take up to 24 business hours.

We1 reserves the right to delay or withhold any withdrawal pending completion of identity verification when required. In the event of suspicious financial activity, we1 reserves the right to freeze the account and report it to the relevant authorities in accordance with applicable Malaysian law.

Any transaction fees charged by payment providers on your end are your own responsibility. we1 is not liable for any fees or charges imposed by your bank or e-wallet provider in connection with transactions made on the we1 platform.

All bets placed on the we1 platform are final and cannot be cancelled once confirmed by the system. It is your responsibility to ensure that all bet details — including market type, stake amount, selections made, and placement — are correct before confirming any bet.

For Sports Betting (including Malaysia Super League football, EPL, BWF badminton, and e-sports), we1 applies the odds fixed at the time the bet is confirmed. In the event of a technical discrepancy or odds display error, we1 reserves the right to void the affected bets and return the stake to your account balance.

• The minimum bet for most markets is RM1 per wager.
• The maximum win limit per bet depends on the game type and market selected.
• Bets placed after a match has started (in-play betting) are subject to additional rules set out in the Sports Betting section of the we1 platform.
• We1 reserves the right to refuse or limit any bet without providing a reason if there are indications of abuse or manipulation.
• Winnings arising from platform technical errors are void and will not be paid out.

For Live Casino games (baccarat, roulette, blackjack, Dragon Tiger, and others), all game-specific rules displayed within the game room form part of these Terms and carry the same force. The dealer's decision is final in all circumstances unless there is a clear technical error.

We1 offers a variety of bonuses and promotions to members from time to time, including welcome bonuses, weekly cashback, free spins, and other exclusive offers. All bonuses are subject to wagering requirements that must be met before any withdrawal is permitted.

The wagering requirement refers to the minimum total amount you must bet using your bonus funds before they can be converted into withdrawable cash. For example, a RM100 bonus with a 20x wagering requirement means you need to place a total of RM2,000 in bets before any winnings from that bonus can be withdrawn.

We1 reserves the right to withdraw, void, or modify any bonus offer at any time if there are indications of bonus abuse. Bonus abuse includes, but is not limited to: creating multiple accounts to claim bonuses repeatedly, hedging strategies designed to meet wagering requirements without genuine risk, and collusion between players to manipulate bonus terms.

The welcome bonus is available to new members only who have never previously registered an account with we1. Each phone number, email address, device, and IP address is eligible for one welcome bonus only. Attempting to claim the welcome bonus more than once through re-registration is a serious violation of these Terms.

We1 takes our responsible gambling commitment seriously. We believe betting should be an enjoyable form of entertainment, not a source of stress or financial hardship. All we1 members are encouraged to play within comfortable, responsible limits.

The we1 platform offers a range of responsible gaming tools accessible directly from your account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Play Time Limit: Set a daily session time limit — we1 will alert you when you are approaching it.
• Loss Limit: Set a maximum loss limit for a specified time period.
• Temporary Self-Suspension: Suspend access to your account for 24 hours, 7 days, 30 days, or a custom duration.
• Permanent Self-Exclusion: Permanently close account — access cannot be restored once this option is activated.

If you or someone you know is showing signs of problem gambling, please reach out to we1's support team, who are trained to handle responsible gaming concerns. Further information is available on the we1 Responsible Gaming.

We1 reserves the right to suspend, restrict, or close any member's account at any time and without prior notice, in circumstances including but not limited to:

• Breach of any part of these Terms & Conditions.
• Fraud, match fixing, or any attempt to hack the we1 system.
• Multiple account ownership or use of false identities.
• Abuse of the bonus or promotions system.
• Activities indicating money laundering or illegal financing.
• Threats or abusive conduct directed at we1 support staff.
• Self-exclusion requests activated by the member.

When an account is closed due to a violation, we1 reserves the right to forfeit all bonus balances, winnings from fraudulent activity, and funds from suspicious sources. Legitimate original deposit balances may be returned at we1's discretion once the investigation is complete.

The we1 platform is provided on an "as is" and "as available" basis. we1 makes no guarantee that the platform will operate without interruption, be free from errors, or meet your specific requirements at all times.

To the extent permitted by applicable Malaysian law, we1 shall not be liable for:

• Financial losses arising from the use of the we1 platform.
• Service disruptions due to system maintenance, technical failures, or circumstances beyond we1's control.
• Missed betting opportunities due to internet connection disruptions on the user's end.
• Actions by third parties, including payment providers or game providers.
• Indirect, consequential, or special losses under any circumstances.

We1's maximum total liability to any member under any circumstances shall not exceed the actual deposit amount made by that member in the 90 days preceding the liability claim. This liability cap is final and binding.

We1 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Members will be notified of significant changes via a notice on the platform or to their registered email address at least 7 days before the changes take effect, except in cases of emergency or legal changes requiring immediate action.

Your continued use of the we1 platform after any amendments take effect constitutes your acceptance of the revised Terms. If you do not agree with the changes, you have the right to close your account and withdraw your remaining balance before the effective date.

These Terms & Conditions are governed and interpreted in accordance with applicable law. Any dispute arising in connection with these Terms shall first be resolved through negotiation. Should negotiation fail, the dispute may be referred to mutually agreed arbitration.

If any provision of these Terms is found to be invalid, unenforceable, or in conflict with applicable law, that provision will be severed and shall not affect the validity of the remaining provisions, which continue in full force and effect.